Payment, returns
and damaged orders.

A service charge of 2.5% per month will be charged on all invoices not paid within 15 days from the date of the invoice. Deposits on orders of 100 gallons or more are non-refundable. Clients agree to pay reasonable attorney fees and collection costs incurred by POND PRO 2000 and also gives their personal guarantee to any outstanding payments. Returns are not accepted 10 days after receipt. Warranties are based on the material being applied on the approved substrates as outlined on our website. Warranties are not provided for application on top of other applied materials. Using 3rd party materials under or on top of liquid PondPro 2000 voids warranty.

On our order form we ask that you confirm your order before submission and verify the information you completed. Please be sure your order is correct before submitting. POND PRO 2000 is not responsible for errors make by its customers. POND PRO 2000 retains all order forms processed over its website and sends out a response confirming the information you entered in your order form. We gladly replace any items you receive damaged by the carrier. It is the consumers responsibility to check the order before shipping company leaves. Should you not want FedEx or UPS to leave your order at the door if you are not at home, you must contact us prior to your packing shipping and request a signature required. By agreeing to our terms on our website, you waive any responsibility for stolen or lost packages that were delivered to you. We are not responsible for lost orders that are left at your delivered location. After shipping company leaves you have accepted the order and verified that it was not damaged as it cannot be returned. POND PRO 2000 will provide a replacement on any damaged materials. For returns you need to contact the office and request a Return Material Authorization (RMA) form. We are not able to verify any returns without the required RMA being attached to the outside of the box. In the event you attempt to return a product without an RMA we are not responsible as there is no way to track it back to your respective order. Any returns will be charged a restocking fee and re-boxing fee plus the original cost to ship to you location. We will gladly return any product within 10 days of your receipt.

Every return needs a Return Material Authorization before it is sent back. Contact the office, and reference your order number, and we will issue the RMA form. It must be attached to the outside of the box — without it there is no way to trace the parcel back to your order and it will be refused.

• Phone: 855-788-5836
• Email: [email protected]
• Pond Pro 2000 N.E. Sales Office, 494 Bridgeport Ave, Suite 101 PMB 342, Shelton, CT 06484