Warranty terms
What the warranty
covers, in writing.
The conditions the coating has to be applied under, what counts as a failure, and what the manufacturer will do about it.
1. What Is Covered
This product is guaranteed to be free of manufacturer defects. PondPro will replace any portion which is determined to have failed. Product must be returned to us for evaluation in its original container. This warranty is for material replacement only and does not include labor or cost of labor for the application of any coating. Tinted coatings, special order items are not returnable.
2. Conditions Of The Warranty
EPDM Coating, warrants PondPro2000® and PondPro Concrete for a period of 20 years when the following conditions are met:
- Mixing of product was performed according to directions on label allowing for equitable distribution of the product.
- PondPro2000® was applied to a sound surface according to application instructions and resulted in a dry film thickness of a minimum of 30 mil.
- Failure was not caused by accident, fire, hurricane, hail tornado, or other natural disasters or deterioration of the original construction materials.
- PondPro2000® and PondPro Concrete was not applied over an asphalt coating or silicone caulk or 3rd party coating and was used on only approved substrates.
- Customer will need to provide original proof of purchase (original receipt) not credit card receipt to establish an approximate date of use.
- Customer submits a sample of the failed membrane and a description of the construction (i.e. metal, fiberglass, rubber, etc.) when making a warranty claim.
3. What Counts As Failure
The membrane is deemed to have failed if it loses adhesion, cracks, erodes, or otherwise fails to provide an effective weather barrier for the substrate to which it was applied. The substrate must remain in a sound and stable condition.
4. The Remedy
Pond pro 2000 LLC, The manufacturer, will, at the customer's option, either replace the quantity of material originally used or supply a sufficient amount to complete the repair of the damage, freight prepaid, when the above conditions are met and failure occurs any time within a 20 year period from the time of application.
5. Limitations Of Liability
This warranty is in place of any implied warranty of merchantability and all other warranties expressed or implied. This warranty is limited to the replacement of material only.
Since the manner and condition of application are beyond our control, neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or the inability to use this product. The buyer's sole and exclusive remedy against the manufacturer or his agent shall be the replacement of the defective product, and no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to property, labor costs and expenses or any other incidental or consequential loss) shall be available to the buyer.
6. Making A Claim
Claims go to the office with your original proof of purchase, a sample of the failed membrane and a description of the construction, as set out in the conditions above.
- Phone: 855-788-5836
- Email: [email protected]
- Pond Pro 2000 N.E. Sales Office, 494 Bridgeport Ave, Suite 101 PMB 342, Shelton, CT 06484